It is my goal to make sure that all my work is the highest quality and meets the expectations of all who purchase it. I want every customer to be excited and satisfied with what the receive, therefore I have a 14 day return policy on most items I sell. Keep a record of the sale, either your shipping receipt or PayPal receipt to include with all returns or exchanges.
All returns must be mailed at the expense of the buyer within 14 days of purchase. We recommend that all packages are shipped back to us using a similar method to that with which it was received. If items are returned to ArtistaTree damaged or are lost in the mail, a refund cannot be given. If you receive an item from ArtistaTree and it is broken or damaged it is your responsibility to contact us within 14 days.
If returned items arrive without damage, a full refund (minus shipping costs) will be provided in the original payment form. Please allow 5-10 business days for credit card and PayPal refunds and 2-5 weeks for refunds via check (ArtistaTree will always attempt to contact you within this time frame if refunds will take longer to process). For certain pieces, such as some sale items and ALL custom work, no returns are accepted, therefore please read descriptions carefully before purchasing.
If you live outside of the USA, please contact ArtistaTree within the 14 day period to inform us of a return if you believe your item will not reach us before the expiration period. International customers may choose a carrier of their choice to return items, but you must contact ArtistaTree if your return will not arrive before the 14 day window has passed. Please do not sends C.O.D.s when returning items, these will not be accepted. We recommend you buy insurance for items you are returning.
Please mail all returns to:
CO: Emily Miller
3006 Elgin Street
Durham, NC 27704
For any questions regarding our return policy or to ask about an item you have purchased please email firstname.lastname@example.org. Thanks!